Privacy Policy

Key details

This website privacy policy describes how Southdown Surveyors protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time.  The latest version is published on this page.

This website privacy policy was updated on: 09/04/2018

If you have any questions about this policy, please email info@southdownsurveyors.com or write to: Friston House, Dittons Business Park, Polegate, BN26 6HY. 

Introduction

We gather and us certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant inform to them.

What data we gather

We may collect the following information:

  • Name and job title;
  • Contact information including email address;
  • Demographic information, such as postcode, preferences and interests;
  • Website usage data;
  • Other information relevant to client enquiries; and
  • Other information pertaining to special offers and surveys.

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records;
  • To improve the products and services we provide;
  • To contact you in response to a specific enquiry;
  • To customise the website for you;
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you;
  • To send you promotional mailings or to call you about products, services, offers and other things we thing might be relevant to you; and
  • To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive.  It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.  They also enable us to see information like how many people us the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package.  Aggregated usage data helps us improve the website structure, design, content and functions;
  • Identify whether you are singed in to our website.  A cookie allows us to check whether you are signed in to the site;
  • Test content on our website.  For example, 50% of our users might see one piece of content, the other 50% a different piece of content;
  • Store information about your preferences.  The website can then present you with information you will find more relevant and interesting; and
  • To recognise when you return to our website.  We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies.  If you do not want our website to store cookies on your computer or device, you should set our web browser to refuse cookies.

However, please note that doing this may affect how our website functions.  Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings;
  • Send an email to info@southdownsurveyors.com; and
  • Write to us at: Friston House, Dittons Business Park, Polegate, BN26 6HY.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

GDPR Update 2018

Following the implementation of the General Data Protection Regulations update in May 2018 we have adopted/amended new procedures. 

These procedures include:

  • We will not hold your information longer than necessary. 
  • Only use information to the limit of why it was collected.
  • Ensure that consent is given when personal information is collected. Unless we have a legitimate reason to contact, for example you have asked for a quote. Then we will use your provided information to fulfil this request. 
  • You can at any stage contact us to have any information we hold for you to be removed from our systems. 

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the domain.  If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites.  Read the site’s data protection and privacy policies fully.

Kind Words...

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My wife and I used Southdown Surveyors during a recent potential house purchase. We had agreed a price on an older, character property and felt it best to fully assess the area and the property. We are both mightily pleased we engaged Southdown’s help as they flagged up some very serious, unseen defects in the property. As inexperienced first time buyers we would have been left having bought a seriously defective property with largely no sell on value and a huge bill simply to make habitable.

Southdown Surveyors were extremely professional, diligent and very helpful. They provide a thoroughly detailed breakdown of the property they survey, from little things like nearby trees that might invalidate house insurance to highly detailed information on the structure and wellbeing of the property.

I think in some cases there might be a tendency on the house buyer’s end to avoid engaging a full survey but with what we have experienced I would strongly advise anyone looking to buy a property to engage a thorough, proper survey. The outlay in doing so is relatively minimal and when you are making such a large financial, and life investment, having professionals on your side, and ones who will help you as Southdown Surveyors did for us, is absolutely invaluable.

Mr H

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