Frequently Asked Questions

Block & Estate Management

1. What is Block Management?

As Block Managers, we act as managing agent to several residential blocks of flats and housing estates with shared communal areas. We are instructed on behalf of the Freeholder to ensure that the Leaseholders are compliant with their obligations under the Lease and to ensure that the maintenance services of the property are carried out by professional contractors in line with Landlord & Tenant Legislation.

2. What makes Southdown Surveyors different from other local managing agents?

Southdown Surveyors Ltd are a Chartered Surveying practise with over 50+ years combined relative experience between the qualified Surveyors and Property Managers. The Block Management Department is run by Lynne Maguire-Wheatley who has been a Property Manager in the local area for several years and is qualified under the Institute of Residential Property Managers and the Royal Institution of Chartered Surveyors.

When offering proposals to prospective clients, we offer bespoke packages, tailor-made to the individual needs of the client and the property. We believe in offering a transparent and reliable service and we pride ourselves on pro-active communication and customer service. Our management fees will be agreed  with the client in advance, very rarely will we ever incur additional charges over and above those quoted.

3. How does the handover process work?

Many property owners are nervous about the handover process between two agents or between a self-managed property to an agent but we can assure our new clients that all correspondence is handled between the two, professionally and respectfully. The client will have as much or as little involvement in the process as they wish. Once you have served your current agent the appropriate notice, a list of suggested documents would be served upon the agent a date of collection of such documents agreed between the two parties.

4. Will Southdown Surveyors hold our funds?

Each client will be given designated client accounts in the name of your management company or property. Should you require more than one account this can also be arranged. Bank statements are produced on a daily basis and are readily available to the client as and when requested. As a member of the RICS, client funds are also protected by their Clients’ Money Protection Scheme up to the value of £50,000.

5. Will the Property Manager visit the property?

The Property Manager will attend site as frequently as agreed within the management agreement. We will also attend Annual General Meetings, Extraordinary General Meetings and Board Meetings as frequent as necessary.

Kind Words...

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We have recently completed a Major Works project on our block of flats with Southdown Surveyors. I am happy to advise that the whole process has been painless and successful.

The project commenced and continued with appropriate advice and guidance; from beginning to end. Progress meetings were frequent and helpful. The contractors work was appropriately inspected/supervised throughout and the scaffolding was down within days of contract completion. 

My previous experiences with major works projects were not happy ones with poor quality work, inadequate supervision and poor surveyor/contractor relationships and massive delays with scaffolding removals. 

On this occasion my fellow Directors and I felt we were fully consulted and advised on options and outcomes and delighted that we came in within a few pounds over budget.

I have no hesitation in highly recommending Southdown Surveyors for Major Works projects.     

Director of local building